Last updated: November 5, 2024
Revive Battery Shop Sdn Bhd (1324944-D) (collectively and individually referred to as “the company”, “we”, “us” or “our”) operate its websites such as https://www.baterilaju.com/ (collectively or individually referred to as the “Site”) and distributes a mobile platform called Durocom Merchant (collectively or individually referred to as the “App”, “Durocom Merchant App”). This Privacy Policy explains how we handle Personal Data and comply with the requirements of Malaysia’s Personal Data Protection Act 2010 (“PDPA”).
Information that we collect
Merchant Information
We collect the following information to establish your merchant account and provide services:
Business Information: Business name, address, and contact details.
Authorized Personnel Information: Full name, email address, phone number, and
job title of authorized personnel using the App.
- Financial Information: Payment details, including bank account or credit card information, for processing payments securely.
Customer Information
For warranty registration purposes, we may collect the following:
- Customer Contact Information: Customer’s name, phone number, and email address
- Product Information: Details of the Durocom battery purchased, including model and serial number
- Vehicle Information: Vehicle type, Vehicle brand and Plate Number
Order and Transaction Information
- Order Details: Information related to orders placed through the App, including product type, quantity, and order history.
Transaction Data: Payment and transaction history for purchases and warranty claim-related activities.
Device and Usage Information
We may collect device-related information such as device type, operating system, IP address, and App usage data to improve functionality and user experience.
The content generated by using Durocom Merchant App may be collected for a single purpose — it allows you to access your data from various platforms and devices.
What is your information used for?
We use the information collected for the following purposes:
To record warranty claims on behalf of customers and verify claim eligibility.
To handle payments for orders placed or services provided by Durocom.
To fulfil product orders, process returns, and provide notifications regarding order status.
To provide service-related notifications, respond to inquiries, and send updates on transactions and promotions.
To Improve Our Services: Analyse data to enhance App performance, improve product offerings, and optimise our service to merchants.
Sharing of information
We do not sell or rent your information to third parties. We may share your information in the following circumstances:
- With Service Providers: Third-party vendors, such as payment processors and data analytics services, may have limited access to your information strictly as needed to perform services on our behalf.
- For Legal and Compliance Purposes: We may disclose information as required by law, regulation, or to comply with legal processes, such as a court order.
Data Security
We use reasonable technical, administrative, and physical security measures to protect your information against unauthorised access, use, or disclosure. Please note that, while we work hard to protect all data, no electronic transmission or storage is completely secure.
Your Rights and Choices
You have certain rights and options regarding the handling of your information:
- Access and Correction: You can request access to or correction of your personal information through the App or by contacting us.
- Deactivate Account: You may request account deactivation at any time by contacting support. However, some information may be retained for legal and business purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting obligations.
Your Consent
By using Durocom Merchant App, you consent to our Privacy Policy.
Changes to this Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through App notifications, and the updated version will be effective as of the “Effective Date” shown at the top of this policy. You are deemed to accept and agree to be bound by any changes to the Privacy Policy when you use Durocom Merchant App after those changes are posted.
Contact Us
If you have questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:
Durocom Merchant Support
Email: info@baterilaju.com
Phone: +6012-949 2866