Nasken International Sdn. Bhd. (1350458-D)(collectively and individually referred to as “the company”, “we”, “us” or “our”) distributes a mobile platform called Nasken Coffee (collectively or individually referred to as the “App”, “Nasken Coffee App”). This Privacy Policy explains how we handle Personal Data and comply with the requirements of Malaysia’s Personal Data Protection Act 2010 (“PDPA”).

Information that we collect

Device and Usage Information

We may collect device-related information such as device type, operating system, IP address, and App usage data to improve functionality and user experience. The content generated by using Nasken Coffee App may be collected for a single purpose —  it allows you to access your data from various platforms and devices.

Loyalty Program Information

When you use our rewards and points system, we collect data on your transactions, earned and redeemed points, and reward activities. This allows us to manage your loyalty experience effectively.

Order and Payment Information

When placing orders through the App, we may collect:

• Order details (items selected, quantity, pricing)
• Transaction details

Payments are processed through integrated third-party gateways. We do not store your credit/debit card numbers but may store transaction reference IDs for audit and support purposes.

wallet Information

If you use our in-app credit wallet or gift card features, we may collect:

• wallet balance and usage history
• Gift card activity
• Credit top-up transactions

Referral Activity

If you participate in our referral program, we may collect:

• Referral codes used or shared
• Information on referred users
• Referral rewards earned

This data allows us to track referral success and allocate rewards accordingly.

Location Information

While using the App, we may collect your device’s location data to auto-detect your current location. This allows the App to recommend or assign you the nearest restaurant to enhance your ordering experience. You may control location access through your device settings.

Marketing and Notifications

We may send you updates, promotions, and important service-related notifications via push notifications or email. You can manage your notification preferences in the App settings or opt-out by contacting support.

Contact Book Access

With your consent, we may access your device’s contact list to:

• Identify which of your contacts have registered for the Nasken Coffee App
• Help you send gift cards easily to friends and family
• Let you see upcoming birthdays of registered contacts (to support the gift feature)

This feature is strictly optional and fully permission-based. Contacts’ data will only be used within the app and never shared with external parties.

How We Use Your Information

The information we collect is used for the following purposes:

• To provide and improve our services
• To personalize your app experience
• To send promotional offers, updates, and notifications
• To manage loyalty programs
• To analyze trends and improve app functionality

Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following scenarios:

• With Service Providers: Third-party vendors (e.g., payment processors, analytics services) may access your data to perform tasks on our behalf.
• For Legal Compliance: We may disclose information when required by law, regulation, or legal process.

Data Security

We use reasonable technical, administrative, and physical security measures to protect your information against unauthorised access, use, or disclosure. Please note that, while we work hard to protect all data, no electronic transmission or storage is completely secure.

Your Rights and Choices

You have certain rights and options regarding the handling of your information: 

• Access and Correction: You can request access to or correction of your personal information through the App or by contacting us.
• Deactivate Account: You may request account deactivation at any time by contacting support. However, some information may be retained for legal and business purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting obligations.

Children’s Privacy

The App is not intended for users under the age of 18. We do not knowingly collect personal data from minors without parental consent.

Your Consent

By using Nasken Coffee App, you consent to our Privacy Policy. 

Changes to this Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through App notifications, and the updated version will be effective as of the “Effective Date” shown at the top of this policy. You are deemed to accept and agree to be bound by any changes to the Privacy Policy when you use Nasken Coffee App after those changes are posted.

Contact Us

If you have questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:

Nasken Coffee Support
Email: support@naskencoffee.com
Phone: +6013-4557613