Privacy Policy

Last updated: November 26, 2024

Shu Liu Xiang Hotpot Sdn Bhd (1588441-D) (collectively and individually referred to as “the company”, “we”, “us” or “our”) distributes a mobile platform called Shu Liu Xiang Hotpot (collectively or individually referred to as the “App”, “Shu Liu Xiang Hotpot App”). This Privacy Policy explains how we handle Personal Data and comply with the requirements of Malaysia’s Personal Data Protection Act 2010 (“PDPA”).

Information that we collect

Personal Information

We may collect the following information when you register or interact with our app:

  • Name
  • Phone Number
  • Email
  • Birthday
  • Gender

Device and Usage Information

We may collect device-related information such as device type, operating system, IP address, and App usage data to improve functionality and user experience.

The content generated by using Shu Liu Xiang Hotpot App may be collected for a single purpose —  it allows you to access your data from various platforms and devices.

What is your information used for?

  • We use the information collected for the following purposes:
     Sending promotional offers, updates, and notifications
  • Personalizing your app experience
  • Improving app functionality through analytics

Sharing of Information

We do not sell or rent your information to third parties. We may share your information in the following circumstances:

  • With Service Providers: Third-party vendors, such as payment processors and data analytics services, may have limited access to your information strictly as needed to perform services on our behalf.

  • For Legal and Compliance Purposes: We may disclose information as required by law, regulation, or to comply with legal processes, such as a court order.

Data Security

We use reasonable technical, administrative, and physical security measures to protect your information against unauthorised access, use, or disclosure. Please note that, while we work hard to protect all data, no electronic transmission or storage is completely secure.

Your Rights and Choices

You have certain rights and options regarding the handling of your information:

  • Access and Correction: You can request access to or correction of your personal information through the App or by contacting us.

  • Deactivate Account: You may request account deactivation at any time by contacting support. However, some information may be retained for legal and business purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting obligations.

Your Consent

By using Shu Liu Xiang Hotpot App, you consent to our Privacy Policy.

Changes to this Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through App notifications, and the updated version will be effective as of the “Effective Date” shown at the top of this policy. You are deemed to accept and agree to be bound by any changes to the Privacy Policy when you use Shu Liu Xiang Hotpot App after those changes are posted.

Contact Us

If you have questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:

Shu Liu Xiang Hotpot Support
Email: slxhotpot88@gmail.com
Phone: +6017 550 1911

 

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